FAQs | Epic QT Stainless Steel Product Support & Info

What types of products does Epic QT offer?

Epic QT offers a wide range of high-quality Grade 304 stainless steel products designed for industrial, commercial, and residential use. Our non-custom product lineup includes:

  • Office and Business Solutions: Brushed stainless steel items like business card holders and wall-mountable file holders, combining sleek design with durability.

  • Kitchen and Restaurant Products: Stainless steel POS printer shelves, convenience shelves, and antibacterial cutting boards ideal for commercial kitchen environments.

  • Construction and Trim Solutions: Gap filler strips, corner guards, and trim kits made from brushed stainless steel, suitable for both home and professional installations.

  • Outdoor and Vinyl Siding Protection: Stainless steel corner guards designed to protect against damage from weed whackers and other outdoor hazards.

These products are crafted to combine functionality with a modern brushed finish, making them versatile for a variety of settings.

Will your stainless steel rust?

No, under ordinary conditions, our stainless steel products will not rust. We use Grade 304 stainless steel, which contains 18% chromium and 8% nickel, providing excellent resistance to rust and corrosion. This type of stainless steel is non-magnetic and highly durable, especially in environments that don't involve high temperatures or direct contact with acidic or chloride-heavy substances. It also resists organic chemicals, dyestuffs, and many inorganic chemicals.

Is all stainless steel the same?

No, not all stainless steel is the same. The main distinction lies between magnetic (400 series) and non-magnetic (300 series) stainless steel. The 400 series is less durable and more prone to corrosion compared to the 300 series, which includes Grade 304 stainless steel. If you're looking for durability, test the steel with a magnet—if it sticks, it's likely from the 400 series and less resistant to rust.

Does your stainless steel match stainless steel appliances?

Yes, our stainless steel products match the finish of most stainless steel appliances. We use a #4 brush finish, also known as a 180-grit finish, which is the same finish used on the majority of stainless steel appliances, ensuring a cohesive look in your kitchen or workspace.

What is the difference between horizontal and vertical grain direction?

Horizontal grain follows the long dimension of the strip or formed part while vertical grain typically refers to the grain following the short dimension of the part being manufactured.

How do I ensure the longevity of my stainless steel products?

To ensure the longevity of your stainless steel products, especially those made from Grade 304 stainless steel, follow these maintenance tips:

  • Regular Cleaning: Use mild soap or detergent with warm water. Avoid harsh chemicals that contain chlorides.

  • Use Non-Abrasive Materials: Always clean with soft cloths or sponges to prevent scratching.

  • Avoid Chlorides and Bleach: Rinse and dry immediately if exposed to chlorides to avoid corrosion.

  • Dry After Washing: Prevent water spots and mineral deposits by drying the surface after cleaning.

  • Polishing: Occasionally polish with a stainless steel cleaner or diluted vinegar to maintain the brushed finish.

  • Protect from Extreme Conditions: Avoid exposure to extreme weather and moisture, particularly outdoors.

  • Prevent Scratches: Handle your products with care to avoid contact with sharp objects that can scratch the surface.

What is your return policy for stainless steel products?

Our return policy allows for returns within 30 days of purchase, provided the items are unused and in their original packaging. Custom items cannot be returned. If you receive a damaged or defective item, we will replace it at no additional cost.

How long does shipping take for my order?

Most products ship within 1-2 business days, though we reserve up to 3 business days for processing. Once shipped, you will receive an email with tracking information. Delivery times for international orders may vary depending on the shipping method selected.

Do you offer free shipping on your products?

Yes, we offer free shipping on many of our products. Each product page will specify if free shipping is available. For items that don't qualify, shipping fees are calculated based on the order size and destination.

What should I do if I receive a defective product?

If you receive a defective product, contact us immediately at sales@epicqt.com. We will arrange a replacement at no additional cost. Please provide your order details for prompt assistance.

Can I track my order once it has shipped?

Yes, after your order has shipped, you'll receive an email with tracking information, allowing you to monitor the status of your shipment until it arrives.

How can I contact customer support for further inquiries?

You can reach our customer support team by emailing sales@epicqt.com or calling us at 732-908-8855. We're here to help with any questions or concerns about our products or services.

How do you cut some of your products to a different length?

You can cut some of our products to a different length using a metal hacksaw and a file to deburr the edges. Other methods include using an angle grinder with a metal cut-off disk followed by a sanding disk to remove discoloration. Safety glasses are a must during the process.

How do you drill a hole in stainless steel?

Start with a small pilot drill bit (like 1/8") and work your way up to the desired size, stepping through larger drill bits as needed. Avoid using the highest speed on your drill, and ensure the bit is sharp to prevent overheating and hardening of the metal.

Can your shop make custom-dimensioned products?

Yes, most of our products can be custom-made to your specifications. You can order a larger piece and add our custom cutting fee, available here, and provide the dimensions you need in the order notes.

Can your shop make custom-requested products?

Yes, we offer full custom metal fabrication services, including cutting, shearing, notching, laser cutting, bending, rolling, punching, and welding. We require a sketch or photo with dimensions, and we will work with you to create the product you need.

What thicknesses of stainless steel sheet metal do you work with?

We work with the following thicknesses of 304 brushed stainless steel:

  • 20ga = .036" = .95mm
  • 18ga = .048" = 1.27mm
  • 16ga = .060" = 1.59mm
  • 14ga = .075" = 1.98mm
  • 12ga = .105" = 2.78mm
  • 11ga = .120" = 3.18mm

How do I install and mount a False Front Gap Filler Panel?

You can mount a false front panel using Velcro, adhesive, double-sided tape, or magnets, depending on your needs. Ensure that the surface is smooth for better adhesion, and account for the thickness of the attachment when installing.